Privacy Policy

Last updated: April 8, 2026

MHS Gold Apps ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services, and applies to users on both Google Play and the Apple App Store.

1. Information We Collect

We may collect information that you provide directly to us, including:

  • Account information: Name, email address, phone number, and membership ID when you register.
  • Identity verification (KYC): Identification documents and related data when required for gold purchases, withdrawals, or regulatory compliance.
  • Financial and transaction data: Payment method details, transaction history, gold balance, and withdrawal account information.
  • Communications: Messages and support requests when you contact us.

We may also automatically collect device and usage information such as device type, operating system, unique identifiers, IP address, and how you use the app (e.g., features used, session duration) to improve our services and security.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our gold trading and wallet services.
  • Process transactions, verify identity, and comply with legal and regulatory obligations.
  • Send you notifications, updates, and support responses.
  • Detect and prevent fraud, abuse, and security incidents.
  • Analyze usage to improve app performance and user experience.
  • Communicate with you about products, promotions, or surveys (where you have agreed).

3. Legal Basis for Processing (where applicable)

We process your personal data based on: (a) performance of our contract with you (e.g., providing the app and gold services), (b) your consent where we ask for it (e.g., marketing), (c) our legitimate interests (e.g., security, analytics), and (d) legal or regulatory requirements (e.g., anti-money laundering, tax).

4. Data Sharing and Disclosure

We may share your information with:

  • Service providers: Payment gateways, cloud hosting, analytics, and support tools that help us operate the app (under strict confidentiality and data protection terms).
  • Regulators and law enforcement: When required by law, court order, or to protect our rights and safety.
  • Partners: For example, agents or affiliates where relevant to the services you use, in line with this policy.

We do not sell your personal information to third parties.

5. Data Retention

We retain your data only as long as necessary to provide our services, comply with legal obligations (e.g., tax, anti-fraud), resolve disputes, and enforce our agreements. When you request account deletion, we will delete or anonymize your data in line with our retention schedule and applicable law.

6. Security

We use industry-standard technical and organizational measures to protect your data, including encryption (e.g., in transit and at rest where applicable), access controls, and secure infrastructure. No method of transmission or storage is 100% secure; we encourage you to use a strong password and keep your login details confidential.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data and receive a copy.
  • Correct inaccurate or incomplete data (you can also update details in the app).
  • Delete your data or request account deletion (e.g., via "Request Delete Account" in Settings).
  • Object or restrict certain processing where legally applicable.
  • Data portability (receive your data in a structured, machine-readable format where required by law).
  • Withdraw consent where we rely on consent (e.g., marketing).

To exercise these rights or ask questions, contact us using the details in Section 10. You may also have the right to lodge a complaint with a supervisory authority in your country.

8. Children's Privacy

Our services are not directed to individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us and we will take steps to delete it.

9. International Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards (e.g., standard contractual clauses or adequacy decisions) are in place where required by applicable law.

10. Contact Us

For privacy-related questions, requests, or complaints, contact us at:

MHS Gold Apps
Email: support@mhsgoldapps.com
You can also reach us via Help & Support or Contact Support in the app.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the app and updating the "Last updated" date. Continued use of the app after changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

By using MHS Gold Apps, you acknowledge that you have read and understood this Privacy Policy.